Business Management
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Business Management - White papers related to Business Management
Digital customer service: Reinventing how insurance companies interact with and support their agents and policyholders
Digital customer service technology is enabling insurers to reinvent how they interact with and support agents and policyholders. This podcast discusses major takeaways from Rick DeLisi’s book he co-authored, ‘Digital customer service: Transforming customer experience for an on-screen world’.
Five things you need to know about the global consumer insurance insights survey
The results are in and the analysis has taken place. In this blog, Shreyas Vasanthkumar, managing director EMEA at Duck Creek Technologies, highlights the calls to action for insurers, brokers and third parties following the Global consumer insurance insights survey.
Seven must-have capabilities for a successful IFRS 17 project
On paper, the IFRS 17 deadline is January 2023. However, in practice it’s much earlier as insurers look to run the required testing and parallel reporting under the new standard. This content highlights seven capabilities that insurers need to have ready to go ahead of the deadline.
The digital finance mandate: Transforming the office of finance in financial services
The pandemic and economic downturn forced a reckoning, with the new challenges highlighting the financial and workforce drain of legacy systems and manual processes. This paper highlights three areas that must be addressed by CFOs looking to create a new normal for their organisations.
Will Spacs boom in the UK in 2022?
Although the mania for special purpose acquisition companies of early 2021 has subsided, investor enthusiasm persists and is in the process of going global. The losses D&O insurers can expect to flow from these types of companies remains uncertain, but 2022 may provide a clearer picture.
Infographic: Global consumer insurance insights
Duck Creek Technologies asked 2,000 global insurance consumers what they feel insurers are doing well, what their buying preferences are, and in what areas the industry can improve. This infographic highlights strategic opportunities for insurers aspiring to provide the best customer experience.
Conversations for tomorrow: The new face of marketing
In the newest edition of Capgemini’s quarterly journal, ‘Conversations for tomorrow’, we consult over 20 thought leaders to discuss the issues that reflect the new face of marketing and lay out how CMOs can begin to prepare themselves to meet these challenges.
Wellbeing at work
The much discussed new normal is upon us. But what does this mean for leaders of organisations and how much are they going to have to learn to adapt to these new conditions? This article considers how leaders need to adapt to ensure happy and healthy teams.
Why multinational insurers are embracing low-code core systems
How can insurers react to new market trends and evolving customer expectations more nimbly, but still be confident in the security and robustness of their core systems? This blog takes a look at why multinational, multi-line insurance companies are embracing low-code core systems.
World Insurance Report 2022: Property & Casualty edition
The 2022 Capgemini and Efma World Insurance Report: Property and Casualty edition explores the role of climate change and the steps insurers need to take to generate deeper customer trust and offer personalised solutions tailored to individual needs.