National Windscreens
National Windscreens has a market leading ‘time to serve’ for vehicle glass repair and replacement services. 108 fitting centres, 800 mobile technicians and a cutting-edge UK contact centre help make us the first choice for many leading insurers. With the UK’s largest fitting centre and ADAS calibration network, on average the UK motorist is never more than 11 miles or 20 minutes away from a National Windscreens technician. National Windscreens has formal direct billing arrangements with 70 leading insurers and maintains sole supplier status with many of these, keeping policyholders on the road, safe and satisfied.
Our reliable service, that delivers the right glass to the right place in the shortest possible time, builds policyholder trust and competitive advantage for insurers who also benefit from our low prices.
The increasing number of Advanced Driver Assistance Systems (ADAS) that use windscreen mounted cameras means that camera calibration, following glass replacement or accident damage, is absolutely necessary to ensure these safety features continue to work as intended. ADAS camera calibration is best carried out in workshop conditions, a requirement specified by over 75% of car manufacturers. National Windscreens UK-wide network of ADAS calibration centres means we lead the market in this service provision, ensuring policyholders can drive away safely after just one visit.
All content by National Windscreens
Spotlight ADAS technology: Staying ahead of the curve
With the accelerating introduction of ADAS features, educating motor policyholders about changes to the repair process will help to improve the customer journey. This spotlight highlights how motor insurers can reap the benefits of ADAS by working in true partnership with their repair supply chain.
Spotlight ADAS technology: Educating policyholders on the repair process
By 2022 the European Union will make some advanced driver assistance systems mandatory for new cars. Based on the results of our recent ADAS survey, this spotlight focuses on how the market is preparing for this and how it is keeping up with the current ADAS equipped cars in the car park.
Special report: Motor insurance research 2019 - Expert view
With ADAS on the rise, insurers need to better understand these technologies, including their impact on safety and claims, to derive the greatest benefits from them. National Windscreens managing director Jan Teo highlights how education can play a greater role in achieving this.
Supply chain focus: Aligning cultures when choosing partners
Choosing partners that can align with an insurer’s core values has arguably never been more important. In this article, Edward Murray looks at the factors supply chain managers now consider important when choosing the businesses with which they want to form long term relationships.
Supply chain focus: How ADAS is shifting the goalposts in motor repair
With positive claims experience being one of the most important aspects of policyholder retention, the impact of the supplier on their journey will come under increased scrutiny. Pete Marsden, managing director at National Windscreens, highlights how ADAS is shifting the goalposts in motor repair.
Supply chain focus: How TPAs view the changing landscape
Supply chain procurement continues to evolve against a backdrop of consolidation among both insurers and third-party administrators. In this article, Edward Murray looks at how tendering is changing from the demands on suppliers to the length of partnerships.
Advanced driver assistance systems and their impact on the future of the UK motor insurance market
Insurance Post in collaboration with National Windscreens recently conducted a survey of the insurance market’s views on ADAS, its influence in setting premiums and approaches to repair issues. This report sheds light on the research findings and how the results compare with our previous study.
Spotlight on ADAS: Why ADAS is not a fit and forget system
With more Advanced Driver Assistance Systems being installed on cars, Alistair Carlton, technical manager at National Windscreens, says insurers shouldn’t underestimate the demand for ADAS calibration. Download this article to find out more.
Advanced driver assistance systems: Is everyone ready?
As assistance systems are making cars safer, but also more costly to repair, insurers would love a database listing which features are fitted on which vehicles – but motor manufacturers aren’t sharing that information yet. Download David Worsfold’s article to find out more.
Video: Why choose National Windscreens?
This third presentation in our series of Advanced Driver Assistance Systems (ADAS) videos explains what you should expect from someone who is undertaking calibration on your vehicle. Previous videos in this series were ‘What is ADAS?’ and ‘What is ADAS calibration?'