Digital transformation
345 whitepapers and resources
Infographic: Taking the pulse on digital transformation in insurance
This infographic provides a snapshot of ABBYY’s digital transformation survey results. Topics covered: digital transformation technologies insurers use today; barriers to digital transformation; three biggest disruptions; technologies for tomorrow; how insurers monitor progress and bottlenecks.
Digital intelligence industry report: Simplify, digitise and scale
The Insurance Network, in collaboration with ABBYY, analysed insurance industry survey data, research, and interviews with insurers like Swiss Re and Zurich to create a framework for successfully digitising insurance processes. Download this report to find out more.
Cross-industry insights: How Telefonica has reduced call handling time in its contact centres by 80% with automation
Telefonica is a 100-year-old telecoms company that set a goal to achieve savings of 1 billion euros through its global digital transformation program. Download this story to learn how they are transforming their contact centres to provide better customer experiences and motivate their employees.
Claims - the genesis for digital transformation and cultural change
Insurers are continually striving to improve the claims service they offer and increase the speed at which claims are resolved. Featuring input from Ageas, AXA and Zurich, this spotlight focuses on why automation is vital to this process and the importance of digital skills within claims teams.
Nine ways insurers can accelerate their digital transformation
This content sheds light on nine ways insurers can accelerate their digital transformation - from creating frictionless consumer experiences to optimising payment handling and reconciliations. Learn how insurers can capture more opportunities across multiple devices, audiences, and channels.
Case study: Transformation of claims settlement business
As a major Belgian insurer, Groep P&V wished to implement a new core platform that supported local needs and languages, initially French and Dutch. This case study focuses on how Groep P&V implemented a digital claims settlement platform to set a new standard in customer care.
Insurer Old Mutual creates new hours in the day for its employees
Read this case study to learn how Old Mutual accelerated its digital transformation journey with intelligent automation, enabling the company to give 22 million minutes back to its employees, deliver better customer service and build digital engagement.
Duck Creek discusses transforming legacy technology with AXA and Unum UK
At a recent webinar, Duck Creek Technologies, AXA Insurance and Unum UK explored how to tackle legacy technology to enable efficiencies and improve the customer journey. This blog provides a summary of the key points raised during the discussion.
Why adopt open source AI platforms for business transformation
Artificial intelligence is becoming ubiquitous across all functional areas of a business. However AI is also the most disruptive innovation of our lifetime. This content highlights the inherent risks and the benefits of adopting open source AI platforms for business transformation.
Finance digital transformation in insurance
In many ways, the success of digital transformation initiatives in finance is mission critical for insurance CFOs. In this paper, we lay out a model step-by-step approach on how insurers can orchestrate a successful finance digital transformation journey.