People Management
324 whitepapers and resources
People Management
Blog: Brokers on TV
From 'Love Island' to 'Traitors'; in the past year, two insurance brokers have appeared on some of the biggest TV shows in the UK. This article explores how brokers and insurers appearing on more reality TV shows could help humanise the industry and make younger people more aware of the sector.
How to create an inclusive insurance company
How to make sure the insurance industry attracts and retains a wider pool of talent is the topic of this Insurance Post Top Tips video, featuring Caroline Taylor, chief operating officer of Acies MGU.
Aviva research points to “daunting” recruitment landscape for brokers
More brokers are recruiting, vacancies are taking longer to fill, and firms are paying more than expected for new hires. That is the scale of the recruitment challenge for the broking industry according to the latest Aviva Broker Barometer data. Read this article to find out more.
Blog: Going back to school to solve the broking skills crisis
Recruitment is a problem across the insurance industry. A collective effort is needed to find a resolution, but it won’t be a quick fix. This article explains how brokers can play an important role in plugging the skills gap in insurance with early educational efforts.
Blog: Try it, test it, embrace it
It is broadly accepted that AI is changing the face of every industry. Yet it is often approached with caution and fear – but AI could be the key to making your workforce more productive and your business more profitable. This article explains why it’s time to harness a new era of AI capabilities.
Beating the winter blues: Overcoming 'Blue Monday' and the post-holiday slump
The festive season is often filled with excitement and joyous celebrations. However, once the decorations are packed away, many people find themselves facing a challenging time. In this content, ARAG’s partners at Vita Health Group provide six top tips for beating Blue Monday and the winter slump.
Podcast: How to ensure AI doesn't take your job
In this podcast, Sedgwick's Peter Farrelly, Send Technology's Andy Moss and the Chartered Insurance Institute's Ian Simons discuss how AI could transform insurance jobs, and what skills and knowledge humans will require to make sure that this technology doesn't replace them.
Human touch is essential for frictionless digital claims
As the claims process shifts towards end-to-end digital claims, where policyholders can easily file claims and manage them online, the insurance industry must be careful not to forget the importance of the human touch. This article considers the points in the process when human contact is required.
Why AI won’t fully replace the human touch in insurance
Although AI will play a pivotal part in modernising cumbersome, legacy insurance practices, one thing it won’t fully replace is the human touch. This article highlights why a combination of AI technology and the human touch can redefine customer success within the insurance market.
Three things to look for in an automated underwriting system
Intelligent automation including AI can free up underwriters to focus on high-impact tasks. However, to provide meaningful improvements to the underwriting process, automation needs to be carried out effectively. This blog discusses three important requirements for a modern underwriting system.