Spotlight technology: Innovation and improving the insurance customer journey

Digital transformation has become the pervasive force progressing the modern insurance market. While technology comes with a myriad of flavours and facets, one truth is increasingly self-evident – that the quality of data used by an insurer is closely correlated with its ability to make the most out of market opportunities. Nowhere is this truer than in understanding customer sentiments, and consequently in improving customer experience.

This spotlight focuses on why building better and more measurable data represents the surest foundation for innovation and improving the customer journey.

Topics covered:
• Telematics for the people.
• Harnessing data from the Internet of Things.
• How to connect data with an improved customer journey.
• Why insurers need a capable policy administration system.
• Having the right artificial intelligence or machine learning in place.
• Digital brings us closer.