Digital transformation
333 whitepapers and resources
Scale of insurers’ fight for tech talent laid bare
In August 2023, there were 549 job adverts on LinkedIn posted by insurance companies that featured the terms AI, data science, machine learning or automation. This article reveals, the amount of competition insurers face in attracting tech talent and the type of skills providers are hunting for.
Blog: Brokers need to ride the digital wave to remain pivotal
Brokers need not fear an end to their unique human touch by adopting a digital strategy, but instead see it as complementary in helping give clients a more customer-centric service. Read this blog to find out more.
How insurtech is transforming fleet risk calculations
The fundamental challenge for insurers has always been how to calculate risk accurately. This article explains how a first notification of risk approach allows insurers and fleet managers to be notified of potential risks well before any incident has taken place.
The rise and risks of AI contract drafting and analysis
There has recently been an increase in the number of startups bringing artificial intelligence (AI) contract drafting and analysis tools to market. In this content, ARAG’s partners at Ashfords LLP explore the benefits as well as risks of using AI in this way.
Getting started with insurance modernisation
As the industry continues to increase its reliance on digital technology, insurers who haven’t identified a clear path to harnessing the benefits of modernisation will fall behind. This blog highlights three things leaders need to know as they embark on their insurance modernisation journey.
Navigating the future of insurance
Insurers need a connected insurance platform that not only meets the demands of today but anticipates the needs of tomorrow. This blog walks you through how Appian equips its partners with the insights and tools they need to amplify their success.
Automated insurance claims processing: How does it work?
With more emerging players entering the insurance market and insurance companies recognising the importance of the digital experience, consumer demands for a connected insurance experience have grown to new heights. This blog highlights why insurers should prioritise automated claims processing.
How to deliver intelligent connected insurance experiences: Six success stories
Strong processes are at the heart of innovative and competitive insurance companies. Comprising six success stories, this content sheds light on how leading insurers are using Appian to automate underwriting, streamline claims, modernise customer experiences, and transform workflows.
Modernising claims and enabling a digital ecosystem: How insurers can expedite claims handling
There’s no question that digital transformation has arrived. Should insurers prioritise a bespoke customer experience on the front end, or focus on back-end operations to reduce claims leakage? This content highlights how insurers can deliver the best of both worlds with a modern claims experience.
Innovating customer journeys: How generative AI drives unparalleled experiences
Positive customer experiences cultivate satisfaction and forge emotional connections that foster long-lasting loyalty and advocacy. This white paper sheds light on how to apply generative AI to a data-led CX strategy, the benefits to be gleaned and how to address key challenges.