FCA
116 whitepapers and resources
FCA
Biba’s Trudgill on working with the regulator
Undeniably, for many in the insurance broking sector the major influx of new regulation in recent years has been challenging. This article outlines how overtures between BIBA and the Financial Conduct Authority might ease brokers' uncertainty around regulation.
How to support insurance customers in vulnerable circumstances
The FCA’s review into how firms understand and respond to the needs of customers in vulnerable circumstances signals an important moment for the insurance industry. This article explains what insurance providers need to do to meet the FCA’s expectations.
Markerstudy’s Lizzie Smith-Foreman on the importance of a sustainability strategy
As well as shifting to a more customer-centric model, businesses need to examine their purpose – to demonstrate commitment to a diverse, equitable and inclusive workplace. This article highlights why clear sustainability aims are a must to keep doing business with your partners and customers.
FullCircl SmartBroker & Acturis forge a path in the digital era
In an insurance landscape reshaped by AI, machine learning and Consumer Duty, FullCircl introduces its latest innovation: the Acturis integrated SmartBroker. This guide focuses on how brokers can elevate client acquisition and retention endeavours, whilst fulfilling Consumer Duty obligations.
How struggling consumers are committing one-off frauds
With fraudulent claims adding £50 every year to the total cost of household insurance, this article explains how the growing number of policyholders feeling the pinch is resulting in exaggerated claims.
Regulatory compliance & Consumer Duty: Strategies for financial firms
The implementation of the Consumer Duty regulation in July 2023 ushered in a new era of consumer protection in the UK's financial services sector. With full compliance required since July 2024, this whitepaper provides an essential guide for insurance brokers to meet the regulatory requirements.
Electric vehicles and the future of motor insurance
How will the rise of electric vehicles and the FCA’s Consumer Duty affect the car hire and replacement vehicle market? This report sheds light on the key findings from the Insurance Post/Europcar Shifting Gears Motor Survey and how motor insurers can future proof their businesses.
Home insurance: Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, this article examines what is behind settlement delays and how providers are managing expectations.
Evolving the insurance claims supply chain
Insurers and brokers are re-evaluating their supply chain strategies in the face of ongoing resource scarcity, and outsourcing is becoming more prevalent in today’s claims management world. This article examines the rise of outsourcing in a resource-scarce world.
Better motor claims are no accident
The new Consumer Duty requires insurers to ensure reliable replacement vehicle offerings with dependable secondary suppliers, consistently meeting consumer expectations. This article outlines how innovative secondary suppliers can improve end-to-end incident management, benefiting all stakeholders.