People Management
300 whitepapers and resources
People Management
How AI can transform insurance contact centres
The reputation of the industry, and its impact on customer attitude and behaviour, is a constant concern for many. This article explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Scale of insurers’ fight for tech talent laid bare
In August 2023, there were 549 job adverts on LinkedIn posted by insurance companies that featured the terms AI, data science, machine learning or automation. This article reveals, the amount of competition insurers face in attracting tech talent and the type of skills providers are hunting for.
How maternity, adoption and shared parental leave regulations are changing this year
On 11 December 2023 the draft Maternity Leave, Adoption Leave and Shared Parental Leave (Amendment) Regulations 2024 were laid. The changes arising from these regulations came into force on 6 April 2024. This blog provides an overview of the changes.
Blog: Brokers need to ride the digital wave to remain pivotal
Brokers need not fear an end to their unique human touch by adopting a digital strategy, but instead see it as complementary in helping give clients a more customer-centric service. Read this blog to find out more.
What does it take to be a broker NED?
Based on feedback from NEDs, this article highlights why broker non-executive directors need to have excellent communication skills, bucket loads of experience, and be mindful of conflicts of interest.
Three insurance industry challenges for Gen Z to fix
Use artificial intelligence as an assistant, don’t let inclusion be a tick box exercise, and shape your company’s climate change efforts was the advice to Generation Z who attended iCan’s Elevate conference. This article sheds light on three key challenges for Gen Z to fix.
AI shouldn’t spell the end of human insurer judgement
Artificial intelligence excels at prediction, but it does not possess judgement. This article explains the ways human judgement will become more common as AI systems proliferate, and why business leaders need to be aware that humans will still be essential to manage risk.
Employment law: Not such a quiet year
While 2024 may not have produced many headline-grabbing changes to employment legislation, it has seen numerous reforms. This article highlights changes impacting: taxation; National Insurance; working time and holiday entitlement; flexible working arrangements; the Equality Act 2010.
Bridging the gap: Solutions for the subsidence skills crisis
Subsidence claims are indisputably on the rise and this trend is unlikely to go into reverse. This content highlights why the insurance market needs to radically rethink how it approaches this complex area of claims and how the industry can address the subsidence skills crisis.
Diary of an insurer: Zurich’s Amy Brettell
Amy Brettell, managing director of Zurich Municipal, brings together people from underwriting, claims, risk, finance, and the market to identify the actions that need to be taken due to emerging themes. In this article, Amy explains what a typical working week can entail as a managing director.