People Costs and Risks
94 whitepapers and resources
People Costs and Risks
Brokers must prioritise staff engagement as the 'great resignation' continues to bite in 2023
Brokers have stressed the need to keep staff engaged as resignations and recruitment struggles don’t look to be going away any time soon. This article details how the post Covid-19 pandemic period of reflection is still being felt today.
Right to work checks - The consequences of getting it wrong
Employers are required to carry out right to work checks before employing an individual to ensure that the candidate they want to employ is legally allowed to carry out the work in question in the UK. This blog highlights the requirements for employers and the consequences of getting it wrong.
Stress awareness; spotting the signs
Stress and feeling under pressure can be a normal part of life. Becoming overwhelmed by stress however is not, and stress can often lead to physical or mental health symptoms worsening. ARAG’s partners at Vita Health Group have put together some information on how to spot the signs of stress.
Legal disputes rise as tough times get tougher
Left reeling by pandemics, volatile markets, rising costs and labour shortages, UK businesses are also seeing a spike in legal disputes. ARAG’s Tony Buss, explains why demand for legal protection is steadily rising with no quick end in sight.
In-depth - Legal expenses insurance: A legal rollercoaster ride
With the effects of Covid, the war in Ukraine and Brexit rearing their heads, legal expenses insurance has moved into the spotlight. This content highlights the factors which are driving an increasingly litigious landscape and how legal expenses cover provides value in volatile times.
Engaging the power of two - Building a collaborative and connected workforce in financial services
Working together, human and digital workers can harness the power of two: ensuring that humans are freed from repetitive manual tasks to allow them to concentrate on higher value work. This content focuses on how to build a collaborative and connected workforce in financial services.
Video: Markerstudy Group saves £1 million on hardware using IGEL OS
To support its M&A growth strategy and deliver a ‘hybrid’ future, Markerstudy Group leveraged Citrix and IGEL OS. Watch this video to find out how Markerstudy saved in excess of £1 million on desktop equipment.
Cross-industry insights: How Telefonica has reduced call handling time in its contact centres by 80% with automation
Telefonica is a 100-year-old telecoms company that set a goal to achieve savings of 1 billion euros through its global digital transformation program. Download this story to learn how they are transforming their contact centres to provide better customer experiences and motivate their employees.
Mental health in insurance toolkit
Insurance Age has teamed up with Mental Health in Business to bring the broker space a clear set of advice about maintaining good mental health amid a time of stress and uncertainty.
Preparing for the next normal of work in insurance
This ebook explores what is next for the insurance workforce and what impact the accelerated use of intelligent automation and artificial intelligence will have on the industry.