Digital transformation
353 whitepapers and resources
Video: Aviva Italy accelerates digital disruption
With Guidewire, Aviva Italy created a fully digital, omnichannel-enabled platform. Watch this short video to find out how Aviva Italy quickly built a new insurance model to accelerate digital disruption and transform the customer experience.
Case study: Saga Services transforms its culture with Guidewire InsurancePlatform
Keeping pace with market demands is always top of mind for Saga Services. This case study focuses on how the UK insurer leveraged Guidewire InsurancePlatform to achieve a complete transformation in order to meet the digital needs of its target audience and to quickly respond to market changes
Future of Insurance Work podcast: Has the Covid-19 pandemic changed attitudes towards adopting new technologies within insurance?
In this Future of Insurance Work podcast, Dave Giordano, chief strategy officer, Alfresco, discusses the technologies that were having the biggest impact on the UK insurance sector prior to Covid-19 and whether the pandemic has forced insurers to adopt new technologies.
Enabling the four stages of Covid-19 recovery with automation
As the insurance industry continues to tackle day-to-day operational challenges associated with Covid-19, some longer-term trends are starting to emerge. This webinar focuses on EXL's four stages of Covid-19 response and how automation will play a beneficial role in the “Future of Work”.
Infographic: Enabling insurance businesses in the London Market to achieve modernisation through automation & analytics
The Covid-19 pandemic has escalated London Market insurers’ commitment for modernisation. This infographic sheds light on the challenges presented by the ‘new normal’ and how London Market insurers can leverage automation & analytics to achieve modernisation.
InsurTalk with Laura Drabik: Economical Insurance’s Alice Keung on launching a digital insurer
In this podcast, Economical Insurance's Chief Transformation Officer discusses the digital transformation of the company, most notably the development and launch of Sonnet Insurance, Canada's first digital direct channel in the property and casualty sector.
InsurTalk with Laura Drabik: WSIB's Samantha Liscio on enabling a seamless, digital customer journey
In this podcast, Workplace Safety Insurance Board Chief Technology and Innovation Officer, Samantha Liscio, discusses the insurer’s digital transformation and accompanying cultural shift. The podcast also discusses how WSIB creates production-ready products using a digital factory concept.
Infographic: Your guide to the digital revolution of insurance
With increasing industry consolidation, new market entrants, and customer experience at an all-time high, this interactive infographic highlights why there is an urgent imperative for independent brokers to join the digital revolution of insurance in order to future-proof their business models.
Broker Week: How can brokers respond to clients' digital demands?
Many forward-thinking brokers have explored how they can utilise technology to better serve customers and attract even younger, digitally savvy prospects. In this article, Eileen McFadden, general manager, Arnold Clark Insurance Services, outlines the benefits of investing in new technology.
Video: Technology & your next sales win
Tech savvy insurance consumers expect to deal with brokers anywhere, anytime on their terms, as they would with other experience-led brands like Amazon. This video sheds light on how technology is impacting consumer behaviour and how brokers can respond to create an experience-led business.