Calling on procurement to add more value to insurance claims management

Insurance companies face increased pressure from investors to demonstrate that they can grow while controlling costs. Claims handling, a historically undermanaged area, deserves a new look. Given the low priority assigned to claims handling in the past, many insurers face a capabilities gap: category strategies do not exist, and fewer than two-thirds of claims are fully transparent to insurers’ own staff.

A broader, more strategic approach to claims procurement allows insurers to make step-change improvements. The most advanced procurement functions add substantial value by becoming strategic partners with claims organisations.

Download this whitepaper to find out more.