Business Performance Management
395 whitepapers and resources
Business Performance Management
Insurance chatbots: Optimising customer experiences
Chatbots are an innovative tool that can offer many benefits for insurers, such as around-the-clock support for consumers. This blog highlights the benefits of insurance chatbots, the challenges that insurance chatbots can solve and five ways chatbots can help insurers.
How analytics can empower insurers to protect policyholders and drive growth amid changing risks
This whitepaper explores how insurers can harness advanced analytics to support their most vulnerable customers, rebuild trust in the industry and nurture the green shoots of recovery and growth.
Connect the dots on claims management: How intelligent automation can transform claims to create a better-connected insurance enterprise
Claims processes form a matrix of touch points with differing demands and data requirements. This ebook looks at the ‘dots’ that form steps in the claims process, and how intelligent automation can connect them to create efficiencies, streamline processes and provide a better customer experience.
Is working from home actually best for customers and employees?
The working from home model has real potential to become a permanent fixture for many insurers, although some key issues still need to be addressed. This blog highlights some important considerations when it comes to managing employees and meeting customers’ needs in a remote working environment.
How AI is impacting the insurance industry
Today, AI technologies are rapidly reshaping the way businesses operate across industries. AI in insurance is helping P&C insurers keep up with customer demands, operating requirements, and competitors. But how exactly do AI and insurance work together? Read this blog to find out more.
Dealing with technical debt post-Covid-19: Is SaaS the solution to the next crisis?
What is technical debt and how does it impact insurance providers? This executive brief addresses the consequences of technical debt when it accumulates, how to address technical debt head-on and how SaaS can lower technical debt in a post-Covid world.
Accelerating digital agility in insurance: Unlocking exceptional customer experiences with automation
Today’s insurance consumer wants smooth and convenient service, and only insurers who can deliver it will succeed in the 21st century. Designed for insurance leaders, this e-book explains how insurers can unlock the door to smarter automation and unleash higher return on experience.
Embracing claims digital transformation - focus on outcomes
Claims are one of the few opportunities insurance carriers have to deliver a positive, impactful customer experience, build customer loyalty and collect valuable data to help improve operations. This article focuses on the benefits of embracing claims digital transformation.
AI for the masses: Why intelligent automation is the missing link
Organisations in all industries have made investments in AI to re-shape their business models, but many have struggled with getting the ROI they expected. This whitepaper focuses on why intelligent automation just may be the missing link for business teams who are desperate to automate and innovate.
Managing claims surges in the digital age
Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. This whitepaper focuses on how insurers can manage claims surges in the digital age by effectively using technology to complement frontline claims staff.