Claims spotlight: Selecting the right TPA partner - Sourcing

When it comes to working with a third-party administrator for property claims, how far should an insurer go? Whether it is taking on service from start to finish or only focusing on key elements such as the repairer network or emergency call out facility, there are a wealth of options out there and numerous providers ready to pick up the reins

Once, outsourcing was a one-size-fits-all proposition. Now, there are providers who are prepared to offer a highly tailored and scalable approach, bringing in specialist people, supplying frequent claims analysis data and even on occasion, setting up dedicated offices close to the client.

But what are the motivations to outsource and what should the key considerations be in selecting the right partner? Also are there risks that should prompt insurers to be wary of downsizing their in-house capability?

Download this spotlight to find out more.