Business Intelligence
158 whitepapers and resources
Business Intelligence
Why insurance companies should re-evaluate operations in a digital world
Today’s insurance customers demand more but the good news, according to most studies, is that consumers are willing to pay more for the value and convenience of a world class seamless experience. This whitepaper focuses on the benefits insurers can achieve by enhancing their digital capabilities.
White lies and misbehaviour: Why consumers mislead motor insurance providers
To understand motor insurance consumers’ attitudes towards misleading insurers, and to find out which groups of consumers are most likely to try to do this, LexisNexis Risk Solutions commissioned a survey of 1,500 UK consumers. This whitepaper provides analysis of the research findings.
Strategic priorities 2019: Accelerating the paths to the future of insurance
Four years ago, Majesco’s research revealed a gap between insurers knowing and recognising changes in the industry, but not planning and responding rapidly enough. To find out where we are now, Majesco’s latest Strategic priorities survey results provide a strategic lens into the industry.
Consumer attitudes towards artificial intelligence
This short report shines a light on what the public thinks about technology in the civil justice system, especially where insurance claims are concerned.
A broker's guide to Defaqto star ratings
In order to offer the right advice to customers on which insurance product best suits their needs, it’s essential that brokers understand the star ratings that define the insurance market. This guide explains the difference between Defaqto’s star ratings, allowing brokers to provide valuable advice.
Embedding digital intelligence in operations
EXL partnered with Harvard Business Review Analytics Services to survey 800 global executives about why digital transformations fails. This report looks at how organisations can design an effective digital transformation strategy, whilst skilfully embedding digital intelligence into operations.
Curing consumer scepticism with technology and education: Why motor insurance providers must make better use of data to demonstrate value and reward loyalty
This research report demonstrates that there are opportunities for motor insurance providers to safeguard and grow market share by using technology to improve pricing accuracy and competitiveness; and to appeal to consumers’ expectations that any loyalty they show to a provider should be recognised.
Infographic: Key data on insurance customers' attitudes to cyber security
Find out the key data on your customers' attitudes towards cyber security to help identify a transparent and effective strategy to retain confidence and trust in your brand.
European insurance - Key facts
This is Insurance Europe's annual Key Facts publication, which includes data on the European insurance industry for 2018. Topics covered: European insurance in the world; European premiums, claims and benefits paid; insurers’ investment portfolio; companies and employees; distribution channels.
Infographic: Personal motor - The future of contributory data
90% of personal motor insurers using contributory databases find them either very useful or extremely useful and feel contributory databases could be better used. Based on research conducted by LexisNexis, this infographic illustrates the views of personal motor insurers towards contributory data.