People Management
305 whitepapers and resources
People Management
April shower of changes for employers
Employers might be forgiven for thinking they deserved a little respite from the continually shifting sands of employment regulation. This blog highlights the employment law changes which take effect in April, when the new tax year begins.
Issue 3 | Imagination & insight: The reading 'rendez-vous' for insurance leaders
Understanding ‘trust’ as a business asset will be critical in partnerships, and nowhere more urgently than in insurance. Issue three of EXL’s Imagination and insight content series focuses on two further themes that are essential to societal and business development: Relationships and Trust.
Spotlight innovation: Culture cannot be closed
This innovation spotlight highlights why open culture cannot be simply a buzzword and why the insurance industry needs to embrace open source technology to innovate and meet customer demands.
Cross-industry insights: How Telefonica has reduced call handling time in its contact centres by 80% with automation
Telefonica is a 100-year-old telecoms company that set a goal to achieve savings of 1 billion euros through its global digital transformation program. Download this story to learn how they are transforming their contact centres to provide better customer experiences and motivate their employees.
Claims - the genesis for digital transformation and cultural change
Insurers are continually striving to improve the claims service they offer and increase the speed at which claims are resolved. Featuring input from Ageas, AXA and Zurich, this spotlight focuses on why automation is vital to this process and the importance of digital skills within claims teams.
Insurer Old Mutual creates new hours in the day for its employees
Read this case study to learn how Old Mutual accelerated its digital transformation journey with intelligent automation, enabling the company to give 22 million minutes back to its employees, deliver better customer service and build digital engagement.
RPA predictions for 2022: What will intelligent automation look like for organisations this year?
How will intelligent automation have an even bigger impact on the way businesses work and what’s the best way to prepare for what’s next? In this content, thought leaders share their insights and predictions for intelligent automation in 2022.
Best insurance employers 2021
Based on the results of Post’s Best insurance employer survey, this report sheds light on how well insurance employers have managed their staff during the pandemic and which insurance providers achieved a five star rating. Topics covered: diversity; pay & benefits; senior management; mental health.
The importance of diversity and inclusion in claims
Post spoke to senior claims figures on the role of diversity and inclusion in supporting customers’ needs. This article highlights the importance of diversity and inclusion in claims and how insurers can reap the benefits.
Mental health in insurance toolkit
Insurance Age has teamed up with Mental Health in Business to bring the broker space a clear set of advice about maintaining good mental health amid a time of stress and uncertainty.