Strategy
1141 whitepapers and resources
Strategy
Inclusivity in insurance: Enabling customers with disabilities
In the UK 14.6 million people are classed as disabled and more than seven million people of working age have a disability. This article investigates how the insurance sector is catering for this vulnerable community – and managing this mainstream challenge.
Personalising the policy owner's experience throughout the policy lifecycle
The insurance policy lifecycle can have many stages, and when it comes to personalising experiences, policy sales, underwriting and claims offer some exciting opportunities. This blog highlights how insurers can personalise the policyholder experience throughout the policy lifecycle.
Three gifts commercial lines insurers can give their policyholders
For those in the insurance business, the best gift you can give your customers is an increase in peace of mind. This blog highlights three ways commercial lines insurers can brighten the day for the business owners and operators in their customer communities.
Guest blog with Microsoft's Srikanth Madani: EMEA insurers have their heads in the cloud, and that's a good thing
In this blog, Srikanth Chander Madani, Industry Advocate, Worldwide Financial Services, Microsoft Corporation, shines a spotlight on the cloud migration trend among EMEA insurers, and the key factors shaping their technology demands in 2023.
Customer retention: Mind the gap
Acquiring a new customer is between five and 25 times more expensive than retaining an existing one. Within insurance, the average customer retention rate is just 84%. This blog highlights how a four-step systematic and scientific process can help insurers improve customer retention.
Five steps to start the electrification journey
The prospect of electrification is a daunting but necessary one for many fleet decision makers. Whilst there are challenges on the road to electric vehicle adoption, the transition is often smoother than anticipated. This blog highlights five steps to start the electrification journey.
Supercharging P&C insurance sales with the digital customer experience
Insurers are now expected to provide information that helps customers learn about policies, compare options and even complete an application from virtually any connected device, 24/7. This whitepaper focuses on how P&C insurers can supercharge sales by improving the digital customer experience.
Panel debate: Embedded insurance
In this panel debate, Shreyas Vasanthkumar, Duck Creek’s managing director, EMEA, joins executives from Swiss Re, Munich Re, Zurich, and Helvetia to discuss embedded insurance. Watch this video to find out how to expand your ecosystem partnerships to increase penetration and win new customers.
Underinsurance: Living in uncertain times
Insurance Age’s in-depth explores: the rising risk of underinsurance during a period of economic difficulty; how brokers can help their clients to ensure they are covered to the right level; how new technology is helping to prevent underinsurance and boost trading.
Seven insurance technology trends that will transform the P&C industry in 2023
The development and implementation of new insurance solutions in the P&C insurance industry are already well underway in 2023. This blog sheds light on what’s new in P&C insurance technology and seven new insurance technology trends to expect this year.