Automation
294 whitepapers and resources
Automated claims management: Three pillars of success
In contrast to traditional approaches, automated claims management systems optimise underwriting efficiency with advanced algorithms and machine learning. This blog provides some top tips on how to automate the claims experience for your customers including three key pillars of success.
Zurich’s Jonathan Davis on debunking AI myths
The rise of this new technology raises a lot of questions: Does AI really live up to the hype? How can insurers implement AI positively for their customers? Will AI take everyone’s jobs? What if AI leads to unethical business practices? This article looks at predictions about the future of AI.
Transforming the insurance industry with process intelligence
To truly become data-driven, insurers need solutions that make it easy to transform raw information into insights that lead to action. This blog highlights how insurers can leverage process intelligence to optimise key processes across claims management, underwriting and customer service.
Are we looking at fraud wrong? And is AI to the rescue?
Fraud has long been a scourge of the insurance industry, with £1.1bn of fraud still going undetected. This article explores whether AI could be an avenue to revolutionise fraud and the way the industry can approach it.
How struggling consumers are committing one-off frauds
With fraudulent claims adding £50 every year to the total cost of household insurance, this article explains how the growing number of policyholders feeling the pinch is resulting in exaggerated claims.
Infusing GenAI into insurance
Generative AI (GenAI) could revolutionise the insurance industry. Insurers unprepared for significant changes and new value sources may miss out on its potential. This paper highlights GenAI's most impactful opportunities and demonstrates its real-life applications in the insurance sector.
Insurance must prepare for a rise in deepfake AI fraud
In this article, Scott Clayton, Zurich’s head of fraud, shares how rapidly developing technology and digital manipulation threatens to put additional pressure on claims handlers, as deception becomes harder to spot.
Top five risks that will affect claims in 2024
Research surveyed 325 claims professionals to establish what emerging issues they considered would impact the future of claims. This article delves into the themes revealed to be among the top priority concerns that UK insurers will increasingly have to tackle.
AI insights unveiled: UK insurance leaders navigate the 2024 regulatory maze
Mind Foundry hosted workshops at the Insurance Post AI Summit to explore AI usage, challenges, and collaboration in the insurance sector. This report shares insights from nearly 40 UK insurance leaders in claims, fraud, pricing, and data science, guiding you to navigate the AI landscape effectively.
ARAG Access to justice conference - Panel discussion
The ARAG Access to Justice Conference 2024 served as a platform for uniting legal experts, tech innovators, and social advocates to address pressing questions and chart a course toward a more accessible and equitable future. This is the panel discussion from the event, ARAG UK CEO, Tony Buss.