Digital transformation
342 whitepapers and resources
Spotlight legal innovation: Listening to the lawyers
What are the challenges for law firms in the digital age – and how can the insurance industry help overcome them? Download this article to find out more.
Brexit could be the insurance industry's catalyst for change
Embracing technology to improve customer experience is critical for the insurance industry, but is the industry doing enough to keep up with the rapid pace of change and digitisation? This blog post considers whether Brexit can be the catalyst for positive change in the insurance industry.
P&C claims in the digital era: Managing digital content and processes
This whitepaper sheds light on how leading P&C insurers are moving beyond the claims transaction and leveraging advanced technologies to create a new digital claims environment. The paper highlights the opportunities available for insurers to improve performance and enhance the customer experience.
Research state of the risk management nation: Future proofing
The final section of Post’s research on risk management looks to the future and Michèle Bacchus asks the risk managers how they think insurance will fit into the digital world.
Keeping pace with the modern customer
Enlightened customers demand ease, speed and consistency no matter how they choose to connect with companies. This whitepaper focuses on why businesses need to embrace the speed and agility of today’s consumer or risk alienating their most critical stakeholders.
How business rule automation helps insurers deal with digital disruption
Digital disruption is creating big challenges for insurers and the need to streamline high-stakes decisions, combined with low industry margins, makes technology massively important. This whitepaper studies how business rule automation helps insurers deal with digital disruption.
Digital start-ups: Ready to launch
With a new start-up being founded every minute in the UK, the insurance industry has to meet the needs of this new breed of client. Post's article investigates.
How can insurers achieve agility in an evolving digital world?
This whitepaper explains how new technology for managing business rules is helping insurers digitally transform their businesses to stay agile through automation, improve decision making and adapt to ongoing change.
Customer experience in the insurance sector insight report
To achieve competitive advantage, a major focus for insurers is a push to improve the quality of their customer interactions. This report outlines the market forces driving change, opportunities that technology-led innovation can provide carriers and the next steps that insurers should consider.
Designing a sustainable digital insurer: Learning from the digital pioneers
The use of digital, mobile and social media is changing the nature of business for insurers. This whitepaper looks at the opportunities and threats for insurers and highlights why insurers that embrace digitisation have an opportunity to generate new business value and better engage with customers.