IT Solutions
133 whitepapers and resources
IT Products and Reviews
Why West Bend went all-in on cloud
West Bend Mutual identified the need to transform its core systems in order to prepare for a digital future. This article highlights the challenges faced by West Bend during the initial transformation project and why the company decided to migrate to Duck Creek’s cloud-based OnDemand core solution.
Everest Group PEAK Matrix®️ for P&C Insurance BPO Service Providers 2020
EXL has been ranked top for ‘Market Impact’ in this year’s Everest Group PEAK Matrix Assessment for services to the P&C insurance industry. Download this research report for further detail on this assessment.
Case study: Liberty Mutual insures paperless future with Alfresco Content Services on AWS
This case study looks at how Alfresco Content Services helped Liberty Mutual to digitise its Global Specialty business unit operations and the payoff is huge. The organisation expects to save $21 million over five years thanks to a massive reduction in paper, printing, and document storage costs.
Spotlight: Customer case study - Providing insurance services to customers of the LSL Group for over 20 years
As a specialist property insurance broker, First2Protect is taking steps to implement a digital-centric operations strategy in order to thrive. This case study looks at how First2Protect leveraged Intelligent Automation and deployed Blue Prism Cloud’s digital workforce to achieve its goals.
Choosing a delivery model: A SaaS handbook
Property and casualty carriers know that hosting legacy systems on-premises is no longer a viable path to success. This guide provides advice to carriers on how to choose a cloud based solution that fits their business model, whilst also addressing some common cloud security misconceptions.
Bringing technology advantages to insurance
Technological innovation is seriously impacting how insurers conduct their trade. This article looks at why many insurers are slow to pull the trigger on major transformation projects and how Duck Creek Technologies helps insurers to realise their technology ambitions, while managing risk profiles.
Using cloud-based data can optimise commercial lines transformation
Digital transformation, like any major change, is rarely easy, and it can be particularly difficult for commercial lines insurers to know where to start. This blog outlines how cloud-based data can help commercial lines insurers to overcome challenges and deliver a successful transformation.
Case study: Digitally transforming an insurer's closed block operations
EXL’s client, a major insurance company faced challenges from the various discontinued products it kept on its books. This case study looks at how the client partnered with EXL to take an innovative approach to managing its closed blocks of business.
Leveraging weather data for FNOL call volume management at insurance contact centers
One of the top challenges insurers face is increasing the efficiency of FNOL processes, especially during adverse weather events. This content looks at how insurers can leverage weather data to predict the inflow of claim-related calls, resulting in higher customer satisfaction among policyholders.
Blog: Lloyd's of London sets out its insurance market vision
Lloyd’s of London recently drafted a prospectus on options for change within the sector. This blog looks at the way companies are embracing the digital revolution and discusses the new products, platforms and capabilities that are being developed to help streamline and optimise operations.