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Insurance Hound's Video Channel brings you the latest news, insights and product innovations shaping the industry's future.
The case for using reclaimed parts
Due to the double headwinds of Covid-19 and Brexit, there could be a shortage of new original equipment manufacturer [OEM] parts over the coming months, resulting in delays to vehicle repairs. This podcast focuses on the benefits of using reclaimed OEM parts as part of the motor repair process.
The importance of supply chain operational resilience during Covid-19
With many staff working remotely, this podcast focuses on how insurers have managed their operations during the Covid-19 pandemic and the importance of supply chain operational resilience.
A tour of the modern office: Is there a need for large scale office space in the post-Covid business world?
The change in where we work has happened overnight, with Covid-19 causing the mass migration of insurance staff away from traditional office environments and contact centres. In this video, an expert panel discuss whether the change is permanent and what the future holds for large scale offices.
Vlog with James Burton: Drivers for data use by brokers and the products that can help the broker market
In this short video, James Burton, Senior Director of Product Management, LexisNexis Risk Solutions, explains the different drivers for data use by brokers and the products that can help the insurance broker market to improve customer relationships.
Innovating for the "next normal": Episode three - creating a culture for innovation success
The sudden switch to get 90% of staff working from home had been operationally feasible in the past, but hadn’t happened due to cultural barriers. This video highlights why culture lies at the heart of innovation success, especially when it comes to adopting new technologies.
Podcast: How to generate bottom line savings with insurance fraud detection
One of the most effective uses of data and analytics in insurance is to prevent fraud both at the point of underwriting and from claims. In this podcast, Jeroen Morrenhof, CEO and co-founder of FRISS discusses how identifying potential fraud creates savings direct to the bottom line for insurers.
Podcast: Is it possible to make insurance more honest?
In this podcast, Dan Gumpright, VP of Products at FRISS, talks with Max Bazerman, a business psychology specialist at Harvard Business School about honesty in insurance. Bazerman explains how honest insurance is only achievable when there is full transparency between insurers and their customers.
Innovating for the "next normal": Episode two - customer needs, self-service and automation
This video looks at how the deployment of conversational AI and chatbots can relieve unprecedented levels of calls in insurance contact centres and free up humans to do what they do well, which is providing customer service.
Innovating for the "next normal": Episode one - exploring the current situation
This video focuses on how Covid-19 has impacted the insurance industry, the lessons which have been learnt and how insurers can continue to innovate in order to stay competitive in a turbulent world.
Issuing contracts and recovering debts in the care sector
The final extract from ARAG's Talk to the Experts webinar about the legal pressures upon the care sector, as a consequence of Covid-19. Julie Hunter, Senior Associate Solicitor at Stephensons Solicitors LLP, discusses what care providers can do to protect their business from the risk of bad debts.