European Regulation
76 whitepapers and resources
European Regulation
GDPR 2.0: One year later
One year on from the GDPR deadline and aligned to recent advice from the ICO, organisations are moving beyond minimum baseline compliance to a more integrated approach. This booklet sheds light on how EXL has worked with and assisted insurers and brokers on their compliance transformation journeys.
Digitalising claims handling to drive customer-centricity
Insurers are being called upon to embrace digital transformation in order to revolutionise claims handling and become customer-centric. This article highlights the benefits associated with automating the claims process and how insurers can overcome legacy system shackles to achieve transformation.
Broker roundtable: Dealing with data
The amount of data that brokers have access to is increasing rapidly. Our panel of experts discuss how the industry can use this information to improve the customer experience and create efficiencies.
Insurers' views on the GDPR ahead of the EC's May 2020 report
This two page insight briefing examines whether the General Data Protection Regulation has delivered on its aims of enhanced protection and greater harmonisation of data protection rules. It also asks if the GDPR is compatible with insurers’ need to innovate for the benefit of consumers.
Closing the gap: Why UK clients need to think about environmental coverage
It has been 15 years since the Environmental Liability Directive came into force, yet many companies remain unware of the potential liabilities they face. This article highlights the limitations of general liability policies and the advantages of taking out specialist environmental liability cover.
Gain market advantage by elegantly solving for SCA requirements under PSD2
Relevant to businesses processing payments in the European Economic Area, PSD2 presents the challenge of balancing the Strong Customer Authentication requirements with a seamless buyer’s journey. This whitepaper focuses on how businesses can strike a balance between security and customer experience.
PSD2: Advent of the new payments market in Europe
Aite Group’s second Payment Services Directive (PSD2) Research Report, commissioned by iovation, a TransUnion Company, provides an in-depth analysis of how those in the payment services and e-commerce market should prepare to handle the new strong customer authentication requirements under PSD2.
Insurance industry perspectives and approaches to IFRS 17
IFRS 17 represents the most significant change in financial reporting for decades, but what does it mean for the insurance industry? This report sheds light on the insurance industry’s sentiment towards the IFRS 17 regulation and the steps organisations are taking to achieve compliance.
European insurance - Key facts
This is Insurance Europe's annual Key Facts publication, which includes data on the European insurance industry for 2018. Topics covered: European insurance in the world; European premiums, claims and benefits paid; insurers’ investment portfolio; companies and employees; distribution channels.
Data dystopia: What does the future hold for data privacy?
A 2017 study by the UK’s Information Commissioner’s Office found that only 20% of the UK public had trust and confidence in the companies storing their personal information. This article highlights the latest developments surrounding data privacy and some key considerations for cyber underwriters.