Business Intelligence
157 whitepapers and resources
Business Intelligence
Global consumer insurance insights 2023
Now in its second year, the Global consumer insurance insights survey gathered in-depth feedback from over 2,000 insurance consumers. Read this report for the latest insights into the preferences of insurance consumers and the strategic opportunities for insurers to improve engagement.
The bottom line on prescriptive analytics
Insurers will need to leverage data-driven insights to augment human intelligence to deliver superior business outcomes across various functions including pricing, claims and underwriting. This blog sheds light on the power of prescriptive analytics and how it might be used in an insurance setting.
Blog: Feedback from UK pet insurance buyers
Duck Creek Technologies recently surveyed pet insurance buyers in the UK about their feelings on pet insurance pricing, availability, products and service offering. This blog reflects on the feedback provided by pet insurance buyers and the opportunities for pet insurers to meet customers' needs.
The challenge to build back better - as trust in insurance drops
Exclusive research for Insurance Age by Consumer Intelligence has revealed another fall in the public’s trust in the insurance industry. This article sheds light on the survey results, how consumer sentiment is changing and why experts can see a route to a brighter future.
The future of financial services: Better customer experiences start with automation
After three years of uncertainty, consumers have shown extraordinary resilience by converting to a digital-first lifestyle. This report sheds light on the key findings from Salesforce’s global survey of financial services customers and how to leverage automation to keep customers happy and loyal.
Wait, what? Consumers want to hear more from their insurers?
The global consumer insurance insights survey highlighted opportunities for insurers to fill the communication gap with consumers. Featuring a link to the full results and analysis, this short blog highlights why relevance and personalisation are critical.
Building trust in analytics: What role should insurers play?
As hidden bias in data and models comes under greater scrutiny, the integrity of analytic processes used by insurance companies is being called into question. This report focuses on the proactive steps the insurance industry can take to become a beacon for the ethical use of advanced analytics.
Making sense of the census
This article considers how the latest government census will impact insurance and how brokers can create opportunities from the gathered data by learning more about their customers in order to provide tailored solutions.
Global consumer insurance insights survey: Three questions with Research in Finance’s Karen Scott
In this blog, Karen Scott, head of insight at market research and consultancy firm Research in Finance, reflects on the critical need to listen to consumers, and highlights the results of the Global consumer insurance insights survey that surprised her the most.
Stay evergreen: Opportunities to respond to consumer preferences in the UK
Results from the Global consumer insurance insights survey revealed that consumers from the UK and Republic of Ireland are least likely to have interacted with their insurer over the course of a year compared to the global market. This short blog highlights the opportunities to change this.