Digital transformation
334 whitepapers and resources
Is perception a barrier for insurance innovation?
With Covid-19 acting as a catalyst for change, the insurance industry changed many aspects of the customer experience, accelerated processes and removed many friction points. This content sheds light on traditional perceptions of insurance and how the industry can build on the progress made.
The digitalisation of the insurance tax landscape
This e-book serves as an expert guide to the evolving global insurance premium tax landscape, offering critical insights into the digitalisation of tax and what it means for insurers. Topics covered: IPT compliance; the outlook for captive insurers; the boom in insurtechs; digital transformation.
How customer communications management systems create better customer experiences
Effective communication is the foundation of any solid insurance customer experience initiative. This blog highlights how customer communications management software leverages the best of digital insurance functions to improve all aspects of the customer experience.
Accelerating transformation in insurance
To thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet. This content highlights why now is the time to embrace tech-driven opportunities and the steps insurers can take to accelerate transformation.
Global survey report: Management perspectives on transformation in insurance
SS&C Blue Prism surveyed over 500 insurance leaders globally about the key issues impacting the industry, strategic priorities, insurance intelligent automation programs and how they are planning to scale automation in the future. This report sheds light on the key findings.
Five reasons why insurers should modernise their claim payment process
This eBook focuses on five reasons why digitising and modernising claim payments should be a central focus for any UK insurance organisation that wishes to stay ahead of the curve.
On the road to accelerating claims automation
Claims are often the ‘moment of truth’ for the insurance company and the ‘moment that matters’ for the customer. To stay relevant, insurers must provide a personalised trusted customer experience at this point. This eBook focuses on how insurers can offer a customer-centric claims process.
Leveraging data, analytics and automation to transform underwriting operations in the Lloyd's and London market
A recent breakfast briefing explored automatic extraction and enrichment of unstructured pre-bind data to streamline processes and improve underwriting decisions in the London market. This content explores the key themes discussed including areas ripe for automation and looking to the future.
Redefining London market Lloyd's business around data and AI
The new digital age has dawned on the London market, and digitalisation is moving ahead at pace as Lloyd’s Syndicates fight for relevancy on the global stage. This content focuses on how artificial intelligence and data transformation can enable the market to make smarter bets on risk selection.
We need an insurance industry ‘big bang’ across the back office
The UK insurance industry is on the verge of a ‘big bang’. Post-Brexit deregulation and digital transformation are reducing red tape, while unblocking innovation and investment. This blog highlights why creating a smarter insurance industry also depends on a parallel revolution in the back-office.