Digital transformation
341 whitepapers and resources
Video: Leveraging digital trends in insurance - Part one
How can insurers leverage digital? Part one of this video series briefly highlights how insurtechs and software providers can help insurers improve end-to-end processes within specific areas such as dynamic pricing, automated claims handling and automated underwriting.
Video: What is digital in the insurance industry?
This short video highlights how digitalisation within insurance has evolved beyond process automation and how digital technologies today can help insurers to enhance the customer experience.
How different views on digital transformation impact customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity, but a misalignment in strategic goals is slowing progress. This content highlights how tech-savvy insurers are using digital to improve customer experience in claims and the importance of strategic alignment.
Blog: Leveraging digital trends in insurance – Part two
Sapiens brought together its digital experts to discuss a variety of hot topics in the insurance industry. Part two of this blog series provides advice to insurance companies who are starting their digitalisation journey.
The crucial centre of customer-centricity
Most insurers realise the benefits of digitalisation for building a successful customer experience. Successful digital transformation requires understanding where the customer fits in. This eBook is designed to help you get started on your journey to become both digital and customer-centric.
Market trend: Relationships with insurtechs are changing
The insurers that will be the most successful in the coming years are those that are willing and able to incorporate insurtech into their core processes. This blog highlights how relationships between insurers and insurtechs are changing, and the opportunities for collaboration.
Transform claims on your terms with intelligent automation
While your people are crucial to creating a superior claims experience for your customers, they often aren’t equipped to handle claims in the most efficient way. This content highlights how SS&C Blue Prism can help insurers transform claims on their own terms with intelligent automation.
Is perception a barrier for insurance innovation?
With Covid-19 acting as a catalyst for change, the insurance industry changed many aspects of the customer experience, accelerated processes and removed many friction points. This content sheds light on traditional perceptions of insurance and how the industry can build on the progress made.
The digitalisation of the insurance tax landscape
This e-book serves as an expert guide to the evolving global insurance premium tax landscape, offering critical insights into the digitalisation of tax and what it means for insurers. Topics covered: IPT compliance; the outlook for captive insurers; the boom in insurtechs; digital transformation.
How customer communications management systems create better customer experiences
Effective communication is the foundation of any solid insurance customer experience initiative. This blog highlights how customer communications management software leverages the best of digital insurance functions to improve all aspects of the customer experience.