Digital transformation
347 whitepapers and resources
The crucial centre of customer-centricity
Most insurers realise the benefits of digitalisation for building a successful customer experience. Successful digital transformation requires understanding where the customer fits in. This eBook is designed to help you get started on your journey to become both digital and customer-centric.
Market trend: Relationships with insurtechs are changing
The insurers that will be the most successful in the coming years are those that are willing and able to incorporate insurtech into their core processes. This blog highlights how relationships between insurers and insurtechs are changing, and the opportunities for collaboration.
Transform claims on your terms with intelligent automation
While your people are crucial to creating a superior claims experience for your customers, they often aren’t equipped to handle claims in the most efficient way. This content highlights how SS&C Blue Prism can help insurers transform claims on their own terms with intelligent automation.
Is perception a barrier for insurance innovation?
With Covid-19 acting as a catalyst for change, the insurance industry changed many aspects of the customer experience, accelerated processes and removed many friction points. This content sheds light on traditional perceptions of insurance and how the industry can build on the progress made.
The digitalisation of the insurance tax landscape
This e-book serves as an expert guide to the evolving global insurance premium tax landscape, offering critical insights into the digitalisation of tax and what it means for insurers. Topics covered: IPT compliance; the outlook for captive insurers; the boom in insurtechs; digital transformation.
How customer communications management systems create better customer experiences
Effective communication is the foundation of any solid insurance customer experience initiative. This blog highlights how customer communications management software leverages the best of digital insurance functions to improve all aspects of the customer experience.
Accelerating transformation in insurance
To thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet. This content highlights why now is the time to embrace tech-driven opportunities and the steps insurers can take to accelerate transformation.
Global survey report: Management perspectives on transformation in insurance
SS&C Blue Prism surveyed over 500 insurance leaders globally about the key issues impacting the industry, strategic priorities, insurance intelligent automation programs and how they are planning to scale automation in the future. This report sheds light on the key findings.
Five reasons why insurers should modernise their claim payment process
This eBook focuses on five reasons why digitising and modernising claim payments should be a central focus for any UK insurance organisation that wishes to stay ahead of the curve.
On the road to accelerating claims automation
Claims are often the ‘moment of truth’ for the insurance company and the ‘moment that matters’ for the customer. To stay relevant, insurers must provide a personalised trusted customer experience at this point. This eBook focuses on how insurers can offer a customer-centric claims process.