Digital transformation
341 whitepapers and resources
Mistakes to avoid for a successful digital finance transformation
In this webinar, an expert panel discuss and share first-hand experiences from their finance transformation journeys. Topics covered include: how to avoid common mistakes; executing best practices; ensuring your finance department can act as a strategic partner to the business.
Webinar – Part two: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part two of this webinar, an expert panel provide practical advice to insurers on how to implement automation to achieve a seamless CX. Topics covered include: applying customer experience principles; building a business case to demonstrate ROI; balancing automation with human intervention.
Blog: How to improve claims management by creating better connections with intelligent automation
To transform the claims process from end-to-end, insurers need to consider how each step in the handling process could be connected more efficiently to move each claim towards settlement faster. This blog focuses on how insurers can improve claims management by leveraging intelligent automation.
Webinar – Part one: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part one of this webinar, an expert panel discuss how insurers can optimise the policy lifecycle and claims process to achieve a seamless CX. Topics covered include: maximising automation; using digital solutions to provide a seamless customer service; the danger of oversimplification in claims.
Buy vs build - Improving speed to market in the insurance industry
Is it better for insurance companies to build core systems software in-house or buy out-of-the-box solutions from a vendor? This whitepaper sheds light on the pros and cons of each approach, the emergence of SaaS, and how a hybrid approach offers insurers the best of both worlds.
ESG and supply chain risks
In order to mitigate risk and embrace the opportunities presented by ESG, insurers will need to consider new and dynamic approaches to risk modelling, investments, and business operations. This content focuses on how insurers can improve ESG performance throughout the supply chain.
How to rethink work with SS&C Blue Prism intelligent automation
This video demonstrates the platform capability lifecycle of SS&C Blue Prism from identifying, designing and developing your best automation candidates through to deploying, managing and orchestrating your digital workforce.
Adapting motor to an 'electric' world
Brokers are looking at ways to make “service” a unique selling proposition following the FCA’s ban on price walking, as they look to stand out from the crowd. This article highlights how FNOL and claims management partners can support motor brokers in attracting and retaining customers.
Finance transformation projects in insurance
A small percentage of insurers have already started their finance transformation journey and doubtless others will begin the journey in the coming years. This white paper sheds light on ten factors driving the need for finance transformation within insurance and how to ensure a smooth transition.
HfS’ Phil Fersht talks with EXL’s Vikas Bhalla about his digital business journey
In this special fireside chat, HFS CEO Phil Fersht talks with Vikas Bhalla, EVP and head of the insurance business at EXL about his career and digital business journey.