Pricing
241 whitepapers and resources
Pricing
Customer retention: Mind the gap
Acquiring a new customer is between five and 25 times more expensive than retaining an existing one. Within insurance, the average customer retention rate is just 84%. This blog highlights how a four-step systematic and scientific process can help insurers improve customer retention.
The bottom line on prescriptive analytics
Insurers will need to leverage data-driven insights to augment human intelligence to deliver superior business outcomes across various functions including pricing, claims and underwriting. This blog sheds light on the power of prescriptive analytics and how it might be used in an insurance setting.
FCA report on insurance for multi-occupancy buildings
Following the Grenfell tragedy, the cost of buildings insurance to residential leaseholders and other property owners of multi-occupancy buildings has increased. This report examines the causes of those increases and sets out a range of recommendations and potential remedies to address the issues.
Grenfell: Five years on
Over five years have passed since 72 victims lost their lives after a fire ripped through a building featuring unsafe cladding. This article investigates what insurers have learnt from this, how building standards have moved on and if the prospects of similar tragedies have been ruled out.
Property intelligence the where and what: The 50+ companies to know
Accurately locating a property and understanding its attributes is essential to supporting underwriting and premium determination. This report reviews the latest trends and technologies in acquiring information for geocoding, and profiles the companies who provide solutions in this space.
Blog: Feedback from UK pet insurance buyers
Duck Creek Technologies recently surveyed pet insurance buyers in the UK about their feelings on pet insurance pricing, availability, products and service offering. This blog reflects on the feedback provided by pet insurance buyers and the opportunities for pet insurers to meet customers' needs.
Top trends in property and casualty insurance 2023
In 2023 and into the foreseeable future, P&C insurers will strategically prioritise digital transformation initiatives to strengthen their capabilities and navigate challenging macroeconomic volatility. This report focuses on the drivers, opportunities and risks shaping the P&C insurance industry.
Removing the friction from insurance payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys. With the shift towards a customer-centric future, this article focuses on what steps insurers can take to enhance the digital payment journey for policyholders.
The future of rating is in the cloud
The next step in the evolution of rating is Guidewire's new collaborative and centralised Rating Workbench. Watch this video to learn about the future of rating on Guidewire Cloud and the value it can bring to insurance companies.
Webinar: How can insurance providers unlock the power of ‘smart data’?
Smart data management has never been more important as insurers strive to communicate the value of cover to retain policyholders and write profitable business. In this webinar, an expert panel discuss how insurers can unleash the power of ‘smart data’ to achieve a granular view of customer risk.