Even if IT is from Mars and business is from Venus, they must work together to enable success with RPA

While its RPA program is currently delivering notable business results worthy of being spotlighted in Old Mutual’s annual investor reports, it started as a cautionary tale of how things can go awry when IT and business don’t collaborate. Old Mutual leadership was lucky enough to recognise the disconnect and galvanise the teams toward the same outcome of driving cost efficiencies and improved customer experience.

Lo and behold, when incentivised to work together, they found more common ground than ever imagined and developed an effective model of broaching transformation from both sides.

This report spotlights Old Mutual's quest for improved operational efficiency using RPA.