Spotlight technology: Collaboration and innovation to fill the digital skills gap in insurance

Automating processes in key functional areas – specifically underwriting and claims – is top of mind at insurance organisations right now. And, although the shift from the once entrenched year long ‘rip and replace’ initiatives to more incremental, focused projects has now been made, insurers still need to look at their digitisation initiatives holistically, not as one-off technology projects.

Technology is evolving at an ever-increasing pace, and insurers are more open to adopting new technology than at any other point in history. However, it is important to consider the impact that this will have on their teams, who are still feeling the stress of the last 18 months of adapting and shifting – over and over – to the will of the pandemic.

This spotlight highlights the benefits of taking a holistic approach to digitisation and how involving teams with process improvement projects can be a game-changer.