Payment protection insurance complaints: feedback on CP16/20 and final rules and guidance

This policy statement includes final rules and guidance on payment protection insurance (PPI) complaints. It completes the consultation process we began in consultation paper 15/39 and continued in consultation paper 16/20.

In this policy statement we confirm our final rules and guidance as follows:
• A new rule that sets a deadline of 29 August 2019 for consumers to complain about the way they were sold PPI.
• An FCA-led consumer communications campaign designed to inform consumers of the deadline.
• A new fee rule on eighteen firms to fund this consumer communications campaign.
• New rules and guidance on the handling of PPI complaints in light of the Supreme Court's decision in Plevin v Paragon Personal Finance Limited.