Future-proofing claims for the digital age

Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built.

Recent advances in technology have opened up new opportunities for claims managers with greater visibility of data to make more informed decisions to help reduce cost and improve the customer journey of a claimant.

With this in mind, Post, in association with MarkLogic, brought together representatives from the claims arena to address how digital processes can transform the way claims are handled.

Download this article for a summary of the recent roundtable discussion and the key points raised by the claims specialists in attendance.