Video: A new approach to handling flood claims

The floods in Cumbria last winter seem long forgotten to those who were fortunate enough to only witness the dramatic footage on television. But for those caught up in the disaster the floods have been truly devastating – and for many the prospect of being back in their homes is still months away.

This video focuses on how Claims Consortium Group helped customers following the devastation caused by the Cumbria floods and how two new initiatives have brought about a steep change in customer satisfaction while controlling costs, with a reduction of the overall claims lifecycle.